Are you Doreen?" She said, "Yes." I responded with, "Oh. When we walked in, Doreen did not smile or greet us. The van driver overheard my coworkers and I talking about our displeasure with Doreen, the desk girl and mentioned that, "She's always doing stuff like that." He did say that he was surprised she hung up on me though. I didn't say anything about it because I was too tired and didn't want to be nit picky. The van driver was nice, but played very loud offensive music the whole way to the hotel. It only took us 8 minutes to get back to the hotel. The van arrived by 11:40, 22 minutes after our first call. it will be there soon, we can't help it if you arrived early to the airport. Before I could ask her what the van looked like she said, "Look. I explained that we had called about 15 minutes before and she told me I was wrong and that it was 7 minutes (we were just going by our phone times & the phone log.). Her tone of voice sounded agitated and she told me it would be 10 to 15 minutes. Darlene answered the phone and was extremely defensive when I asked about the van. After a long wait my coworker didn't want to speak with the desk girl again so I called at 11:32pm to ask when/where the van would be arriving. She mentioned the desk girl was rude and abrasive when she answered her. She was told the van was on it's way and that it would just take a few minutes. One of my coworkers called for the hotel van at 11:18pm. I arrived in Atlantic City late Friday night, exhausted from a long day.
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